SEO and all things mobile. April 21st is a landmark day for the mobile experience. It’s the day that Google will hammer you if you’re not “mobile-friendly”. “Starting April 21, we will be expanding our use of mobile-friendliness as a ranking signal. This change will affect mobile searches in all languages worldwide and will have […]
Read More… from Google 21st April Mobile Update : Are you ready?
By Martin Dower. On User Experience. Notifications, primarily from email messages, and their actions is widely thought to be consuming 25% of our work time. It’s not just “new mail” that is dehumanising us – it extends to any platform based on notifications including Facebook, Periscope, Worflow Management and most items connected to the “Internet […]
Read More… from Engagement without nagging : a sideways look at “notifications”
Peerless WordPress Support. The numbers say it all: 100% client satisfaction, 269 WordPress support tickets, 4hrs first response. This is the power of transparency, and there is nowhere to hide, no creative marketing that can detract from independently audited support numbers. When we started publishing our support numbers in 2013, we did so because we […]
AKA The World of Shut-ins The on-demand world we now live in provides everything and anything we could need whenever we need it. Delivered over the wire or to our door. But is this driving us to a world of isolation, depression and anti-social behaviour. Or is it liberating us to be truly free? In […]
Staying secure. Getting hacked, although rare, is a nightmare of lost productivity, wasted time and sometimes irretrievable loss. Not a week goes by without a story appearing in the tech press about the latest victim of hacking – and with a life revolved entirely around the cloud it’s time to up the game. Since 2014 […]
Read More… from The War on Security : 2-factor Authentication
Being a WordPress Agency. It’s easy to forget how important WordPress has become in the last few years. In fact, it’s downright awesome. I remember when, in 2008, we made the decision to go WordPress. The howls of derision and “not on my watch” echoed round the office. I’d like to think it was a […]
Being a WordPress Agency The workplace is changing, and for the better. Old-fashioned business practices are being disrupted by innovative, agile approaches to working. Nowadays, bright people need organisations less than organisations need them. This is the paradox driving change. This core driver is making companies re-think how and where they do work and probably […]
London Office. We’ve serviced clients in London since 1997. And it was time (actually overdue) to move to a more accessible location. We are now based at the iconic, grade 1 listed, Kings Cross Station. Specifically the East Side building which is, unsurprisingly, on the East (right-hand) side of the station. Accessed from front of […]
Search Engines. Google recently launched “Mobile Friendly” tag is looking likely to go mainstream in the next month or so. Google championed mobile-first, and specifically Responsive Design (RWD), back in 2011 but they’re getting deadly serious about it now. In the past, when Google has added new elements to it’s search algorithm it only made […]
Read More… from Google and “Mobile Friendly”: What’s it all about?
Being a WordPress Agency. The modern digital services world needs experts, not jack-of-all-trades. Sadly, for many agencies its a matter of survival that they diversify into working with lots of different technologies – despite it often being the cause of their ultimate demise. The more you diversify your product coverage, the weaker the skills and […]
Read More… from We don’t do Magento, or Drupal, or anything else apart from WordPress
Peerless WordPress Support. Another 200+ support ticket month. With 100% client satisfaction. Despite a short month, we still chewed through over 200 WordPress support tickets without dropping a serious ball. It would be nice to say we’re perfect all the time but we’re human and sometimes drop the ball. February, overall, was a clean month. […]
WordPress Support. Launched in early 2014, Peerless WordPress Support from Connected just got a whole lot simpler and better. Since we started our dedicated WordPress Support service in 2012 we’ve been striving to refine, simplify and improve what we offer. Last year we streamlined our offering and made our pricing transparent. This year we’ve added […]
Being a cloud-based WordPress agency. By Martin Dower. Time sure flies, its half a decade since we embraced the cloud and we can’t imagine life without it’s warm and magical embrace. The journey started for real back in 2008, so that’s 7 years ago, as we moved our 2 primary communications channels (email and project […]
Being a small WordPress Agency. Everyone seems to want to be big. I can’t see the point. In the digital agency world, there are no economies of scales, only inefficiencies caused by bloat. And the disappointment associated with poor and overstretched customer services. As a client, would you rather be one of a handful of […]
Being us. It’s not always pretty. Building a competitive advantage ain’t that hard to do. Maintaining it is what defines truly innovative companies. History is littered with one-hit wonders, often they are ground-breaking at the time but for most companies the challenge lies in leveraging that success and repeating it time after time. Ignoring the […]
Location, location, location. Since 1996 we’ve served London and Yorkshire from Halifax and, more recently, a local London office in the heart of Bloomsbury. But we’re on the move. In 2011 we fully adopted a location-agnostic model, dropping our dependence on physical location. This approach has been fantastically successful and it’s now time to embrace […]
Peerless WordPress Support. Over two years the improvement in average support response time dropped from 46hrs to 7hrs. How did we do that? Making such a massive improvement was actually quite straightforward, although quite painful. I could say we “cared more about clients” or that we introduced our own version of “agile support” or “a […]
Content Marketing. Nobody really believes digital marketing bullshit and everyone understands there are no perfect companies, so why not just be honest? Driven by digital agencies, content marketing used to be all about product – lists of product or services benefits skewed to meet the needs of consumers. Now it’s more about engagement, culture and […]
Peerless WordPress Support. 275 WordPress tickets, 580 support actions, 24hr response time under 7 hours and 100% satisfaction. January was another solid month for our Peerless WordPress Support team and takes our 100% client satisfaction run to 6 months! We care deeply about our clients, and that shows across all aspects of our support performance, […]
Silly Digital Predictions. Design Frameworks, Internet of Things, Wearables, Client-centric Marketing, Collaborative Consumption, Privacy/Security & SmartPay. It’s a bit daft predicting what’s going to be big in any given year as the market moves slow enough that the “big things” are already significant enough to be obvious. However, there are some big topics that are […]
