Google and “Mobile Friendly”: What’s it all about?

Search Engines. Google recently launched “Mobile Friendly” tag is looking likely to go mainstream in the next month or so. Google championed mobile-first, and specifically Responsive Design (RWD), back in 2011 but they’re getting deadly serious about it now. In the past, when Google has added new elements to it’s search algorithm it only made […]

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We don’t do Magento, or Drupal, or anything else apart from WordPress

Being a WordPress Agency. The modern digital services world needs experts, not jack-of-all-trades. Sadly, for many agencies its a matter of survival that they diversify into working with lots of different technologies – despite it often being the cause of their ultimate demise. The more you diversify your product coverage, the weaker the skills and […]

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WordPress Support Report : February 2015

Peerless WordPress Support. Another 200+ support ticket month. With 100% client satisfaction. Despite a short month, we still chewed through over 200 WordPress support tickets without dropping a serious ball. It would be nice to say we’re perfect all the time but we’re human and sometimes drop the ball. February, overall, was a clean month. […]

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Peerless WordPress Support Just Got Better

WordPress Support. Launched in early 2014, Peerless WordPress Support from Connected just got a whole lot simpler and better. Since we started our dedicated WordPress Support service in 2012 we’ve been striving to refine, simplify and improve what we offer. Last year we streamlined our offering and made our pricing transparent. This year we’ve added […]

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Transparency raised our support game

Peerless WordPress Support. Over two years the improvement in average support response time dropped from 46hrs to 7hrs. How did we do that? Making such a massive improvement was actually quite straightforward, although quite painful. I could say we “cared more about clients” or that we introduced our own version of “agile support” or “a […]

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Honesty is the best (content) policy

Content Marketing. Nobody really believes digital marketing bullshit and everyone understands there are no perfect companies, so why not just be honest? Driven by digital agencies, content marketing used to be all about product – lists of product or services benefits skewed to meet the needs of consumers. Now it’s more about engagement, culture and […]

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WordPress Support Report : January 2015

Peerless WordPress Support. 275 WordPress tickets, 580 support actions, 24hr response time under 7 hours and 100% satisfaction. January was another solid month for our Peerless WordPress Support team and takes our 100% client satisfaction run to 6 months! We care deeply about our clients, and that shows across all aspects of our support performance, […]

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What’s occurring in 2015?

Silly Digital Predictions. Design Frameworks, Internet of Things, Wearables, Client-centric Marketing, Collaborative Consumption, Privacy/Security & SmartPay. It’s a bit daft predicting what’s going to be big in any given year as the market moves slow enough that the “big things” are already significant enough to be obvious. However, there are some big topics that are […]

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Millennials : The first mobile-only generation

Mobile first. Millennials. The millennial generation are those born after 1980 and the role they play in our digital society is pivotal and exploding. They crave a different world: Built around freedom, choice, agility and trust. This differs hugely from the previous generation (X) who chased stability, career, money and competition. As the millennial generation […]

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