Write that down … and glance at it every time you’re tempted to buy an Android-based Smartphone. This is a brave new world; information obesity and data leakage, a world where our information and privacy is packaged up and traded without our knowledge or permission. We are ruthlessly mined for all our worth. Would you […]
Read More… from Apple is hardware & services. Google is surveillance & advertising.
Twenty years ago we were operating a complex and expensive multi-line phone system. We only had 12 extensions and a handful of lines, but the cost was significant at about £10k per annum. We were not unusual, at the time most businesses operated expensive fixed-line exchanges to route the hundred or thousands of calls executed […]
New Year, new you Or so the mantra goes. 2019 is right around the corner, so here’s a quick update of where we are and what we’re up to: Again freezing our rate-card until at least June 2019. Hiring: we need another world-class copywriter, know anyone? Say goodbye to the paper cheque, forever Make a […]
We’ve all wanted to learn something new, a new skill. Perhaps it’s learning Spanish or chess. Learning the basics of new stuff is pretty straightforward. Mastering it is a different kettle of fish and usually evades us. This is mostly due to the time and commitment required to master a subject as complex as language, […]
Support operates 24×7 over the Christmas and New Year period. But the rest of the company takes a well-deserved break. Since we founded in the late 90’s we’ve always encouraged folks to aim for a great work/life balance, and nothing helps that more than extended holidays, short working weeks and, of course, our now-famous Xtended […]
Read More… from Christmas & New Year 2018 : Working / Support Hours
There is a school of thought that says AI will replace routine jobs, and a lot is made of what we should do with the many millions of low-skilled people who will be made redundant. But this is not what we believe, or have seen to date. AI does indeed bring a set of tools […]
Read More… from AI won’t replace all jobs – but it will de-skill many of them
Say farewell to the humble paper cheque, in reality it’s pretty much died all by itself but, officially, from January 1st 2019 we will no longer issue or accept paper cheques of any kind. Accounts Payable We settle UK standard terms invoices in 7 (seven) days from receipt via electronic payment from our master bank […]
No-one wants a data breach: It’s a gut-wrenching experience filled with dread Let’s be clear; since GDPR in May of this year companies have new found and onerous responsibilities to deal quickly, openly and honestly with any form of data breach. So whilst we might have all done our data audits and updated our privacy […]
In the U.K. we have an ever increasing tax burden – funding our modern-day needs has become increasingly onerous yet we rarely, if ever, celebrate the taxation process. The reverse is often true, tax avoidance is so deeply ingrained in culture that we don’t bat an eyelid at the weird and wonderful tax-dodging scams employed […]
We’ve often reflected on what the important numbers for a business are – and why so many seem to be looking at the wrong stuff. Any good business is a well-oiled machine turning demand into profit into reserves – that bit is not hard to understand, so why is it so many businesses don’t make, […]
Peerless WordPress Support: May 2018 100% client satisfaction, sub 4hr response, and 474 WordPress tickets solved. We also publish the latest support update on Twitter. We are still the only major WordPress Agency in the U.K. to publish independently audited support numbers – underlining our cornerstone commitment to peerless support. This brings the current 100% […]
The world has moved on In the days of cubicles, meeting rooms and fixed office then most shared communication occurred at during meetings. Yuk, we have major issues with “meetings” because: They require folks to be physically in the same place at the same time. That requires coordination, travelling and planning Not everyone contributes to […]
Its time to say farewell to Penny, she joined Connected in 2009 as Acting Head of Social and Content, after a long history in the User Generated Content world – running blog sites, forums and social campaigns for more than 15 years. She’s a heavyweight pro and we’ll really miss her around the place. Born […]
The recent revelations regarding the horrific privacy breaches by Facebook and Cambridge Analytica might have only now made it to the mainstream press – but the problem is far from new, neither is the technology. Tracking users activity across the web and customising their content dates back 15 years. In fact, we were right at […]
Read More… from Our brief history of AI and mass-surveillance
Peerless WordPress Support. 100% client satisfaction, sub 6hr response, and 143 WordPress tickets solved. A short month and with Christmas falling on a Monday saw our quietest December in 3 years. So, that’s 2017 over and welcome to 2018. A huge thanks to the rock solid support team running up to and over the Xmas […]
Peerless WordPress Support. 100% client satisfaction, sub 5hr response, and 267 WordPress tickets solved. A busier than expected support month; and with a greatly improved support response. November saw our eleventh consecutive “clean sheet” for the support team – which is tantalising close to a full year and a new record. November also sees our […]
Support operates 24×7 over the Christmas and New Year period. But, the rest of the company takes a well-deserved break: Last day for scheduled support requests: Wednesday 20th December Last day for administration & finance: Monday 18th December CLOSED: Friday 22nd December REOPEN: Wednesday 3rd January This keeps us in step with the major ISPs […]
Read More… from Christmas & New Year 2017: Support & Working Hours
We’re growing, slightly Looking forward to 2018? We’ve got some modest growth planned – and that means we’re on the hiring trail. We initially need one very experienced WordPress Engineer to join our friendly support & development team. We’re a “Remote-First” organisation, much in the style of Automattic or Basecamp (aka 37 Signals) and our […]
Read More… from WANTED: Freelance WordPress Engineer : £60ph
Peerless WordPress Support. 100% client satisfaction, sub 17hr response, and 219 WordPress tickets solved. Another strong month for WordPress Support October saw another “clean sheet” for the support team, taking our 2017 run to 10 consecutive months of 100% satisfaction. There isn’t much more to say, except that over half the support requests are picked […]
Peerless WordPress Support. 100% client satisfaction, sub 10hr response, and 327 WordPress tickets solved. Support tickets return to normal after the summer break September saw another clean sheet. We had a small panic early in the month when we got our first negative review of 2017, but that transpired to be a mistaken click by […]
