GDPR is a significant shift in privacy regulation and becomes law on May 25th, 2018. With so much misinformation and misunderstanding, a number of digital agencies came together in early 2017 to commission an in-depth, authoritative look into GDPR, and what it means for senior executives and business owners in the UK. We should apologise […]
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Peerless WordPress Support. 100% client satisfaction, sub 10hr response, and 255 WordPress tickets solved. August sees a quieter month compared to July, with overall support activity down around 18%. August was another 100% client satisfaction month, we’re now on a 9 month roll of absolutely nailing client satisfaction – we’ve never be able to go […]
The rise of the “on-demand service” model is proving a challenge for traditional product companies. “The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin. Consequently, focusing on quickly delivering quality is overtaking the need for the lowest cost. In fact, and in contrast to the last […]
Every summer we pause. To look up, and around. Starting May Day, and for the last 90 days of our financial year, we re-evaluate our strategy, our business plan and our long-term direction. This year, the end of the recess coincided with our summer party – and what a way to signal the start of […]
Peerless WordPress Support. 100% client satisfaction, sub 4hr response, and 317 WordPress tickets solved. July bucks the “quiet summer” trend as ticket volume surges 35%, 2 new clients and 7 websites might have something to do with it! Our 100% client satisfaction continues unabated, it now seems forever ago that we got a black mark. […]
Being a WordPress Agency. Ambitious, driven, and ultra-competitive is how the UK agency marketplace is viewed by many founders. This creates a raft of challenges for the modern agency, driven by a relentless need to grow. However, growth-for-growth’s sake is a poor substitute for good management, sustainable planning and longevity. We all know what happens […]
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Peerless WordPress Support. 100% client satisfaction, sub 11hr response, over 1,400 WordPress tickets solved. 2017 so far in support has been nicely paced, unstressed and delivered with care We’re not huge fans of “being busy”, we think it’s incredibly inefficient and can easily become a toxic environment. As a result, we over-resource, and that gives […]
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The post millennial generation is taking a lot of stick for being lazy But is the older generation missing a point? Through the ages, the previous generation have universally derided the generations that follow on. The younger generation always seems more unruly, less thoughtful, and disrespectful. And today we’re living in a different age, an […]
Peerless WordPress Support. 100% client satisfaction, sub 3hr response, and 196 WordPress tickets solved. And so Summer arrives with it’s typical lull, and the typical seasonal drop in support tickets. We managed to continue our 100% client satisfaction streak, unbroken now across the whole of 2017. Together with e 20% reduction in support volume, we […]
Being a 21st century agency. Copyright is the bane of innovation, and misunderstood by most Since our founding in the late 1990’s, we’ve been committed to the open source philosophy, and set firmly against the evils of aggressive copyrighting. Until now we’ve never really articulated why. The open source movement began as a response to […]
The internet can seem to be a festering pool of human detritus. Ok, that might be a bit strong, but there exists an annoying large number of pond-dwellers.. This post is for them. In future all such requests will be sent here. Do not contact us with anything spammy or scammy. Ever. We are not […]
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As web technology continues to develop at an incredible rate, keeping up with the competition is an ongoing challenge for online businesses. Recently, performance optimisation has become a crucial part of this as more people are using mobile devices to browse the internet and have shorter attention spans than ever before. The release of PHP […]
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Peerless WordPress Support. 100% client satisfaction, 12hr response, and 262 WordPress tickets solved. May sees the pace pickup, as ticket volume rises 30%. Even with a pair of Bank Holidays, support activity is on the increase. Oddly, the increased ticket volume seems to generate a smoother flow of support tickets and we see the first-response […]
1 MIN READ: The psychology of consumers. What people say, and what they do, is often wildly different. Making sense of the meaning, amongst the confusion of sentiment, is an art. For example: The freedom of choice. But, present too much choice (think Indian restaurant menu) and we are overwhelmed and go with the safe […]
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Or, “Why we use Zendesk”, as not all helpdesk applications are created equal. Zendesk is the hub of our Peerless WordPress support service, every single technical support issue, internal or external, is pushed through it. And, in 2016, that was 4,500 support tickets with 10,000 interactions. And we hit 99.6% client satisfaction. We’re mightily impressed […]
The rise of “big data” holds noble promises in terms of analysing behaviour, healthcare, trends and helping society as a whole. And it has a dark side. Around 75% of “data” on the open web is unstructured, dark if you will. With little in the way of commercially available tools to unlock it’s power, organisations […]
Peerless WordPress Support. 100% Client Satisfaction, 14hr Response, and 205 WordPress Tickets. April, although a little on the quiet side, runs as smooth as it is possible. The combination of a shorter working month, and public holidays saw support activity dip by about 15% in April compared to the previous month – this was our […]
21st Century Productivity. We think the end is nigh for the 9 to 5 office day. Is working 35 hours a week the most efficient way to productively spend our working life? In the UK, the 9-5 working day is ingrained so deeply that to even suggest it might be wrong is often viewed as […]
Being an agency. In the digital world, “ok” really is the bottom the pile. So, why is it that so many digital projects produce worse than “ok”. If you’re overseeing the building of digital services (web-stuff, if you like), then you rarely set out with the aim of building “average” stuff. Everyone knows that building […]
Content Strategy. Content is king, so they say. But with so much digital noise out there, how do you avoid creating just more digital landfill junk. Quality trumps quantity. Yet, many a content strategy seems to be based around “let’s churn out X posts a week, regardless”. No wonder much of today’s digital content is […]
Read More… from Avoiding the digital landfill dump (aka: crappy content)
