The recent revelations regarding the horrific privacy breaches by Facebook and Cambridge Analytica might have only now made it to the mainstream press – but the problem is far from new, neither is the technology. Tracking users activity across the web and customising their content dates back 15 years. In fact, we were right at […]
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Peerless WordPress Support. 100% client satisfaction, sub 6hr response, and 143 WordPress tickets solved. A short month and with Christmas falling on a Monday saw our quietest December in 3 years. So, that’s 2017 over and welcome to 2018. A huge thanks to the rock solid support team running up to and over the Xmas […]
Peerless WordPress Support. 100% client satisfaction, sub 5hr response, and 267 WordPress tickets solved. A busier than expected support month; and with a greatly improved support response. November saw our eleventh consecutive “clean sheet” for the support team – which is tantalising close to a full year and a new record. November also sees our […]
Support operates 24×7 over the Christmas and New Year period. But, the rest of the company takes a well-deserved break: Last day for scheduled support requests: Wednesday 20th December Last day for administration & finance: Monday 18th December CLOSED: Friday 22nd December REOPEN: Wednesday 3rd January This keeps us in step with the major ISPs […]
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We’re growing, slightly Looking forward to 2018? We’ve got some modest growth planned – and that means we’re on the hiring trail. We initially need one very experienced WordPress Engineer to join our friendly support & development team. We’re a “Remote-First” organisation, much in the style of Automattic or Basecamp (aka 37 Signals) and our […]
Read More… from WANTED: Freelance WordPress Engineer : £60ph
Peerless WordPress Support. 100% client satisfaction, sub 17hr response, and 219 WordPress tickets solved. Another strong month for WordPress Support October saw another “clean sheet” for the support team, taking our 2017 run to 10 consecutive months of 100% satisfaction. There isn’t much more to say, except that over half the support requests are picked […]
Peerless WordPress Support. 100% client satisfaction, sub 10hr response, and 327 WordPress tickets solved. Support tickets return to normal after the summer break September saw another clean sheet. We had a small panic early in the month when we got our first negative review of 2017, but that transpired to be a mistaken click by […]
GDPR is a significant shift in privacy regulation and becomes law on May 25th, 2018. With so much misinformation and misunderstanding, a number of digital agencies came together in early 2017 to commission an in-depth, authoritative look into GDPR, and what it means for senior executives and business owners in the UK. We should apologise […]
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Peerless WordPress Support. 100% client satisfaction, sub 10hr response, and 255 WordPress tickets solved. August sees a quieter month compared to July, with overall support activity down around 18%. August was another 100% client satisfaction month, we’re now on a 9 month roll of absolutely nailing client satisfaction – we’ve never be able to go […]
The rise of the “on-demand service” model is proving a challenge for traditional product companies. “The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin. Consequently, focusing on quickly delivering quality is overtaking the need for the lowest cost. In fact, and in contrast to the last […]
Every summer we pause. To look up, and around. Starting May Day, and for the last 90 days of our financial year, we re-evaluate our strategy, our business plan and our long-term direction. This year, the end of the recess coincided with our summer party – and what a way to signal the start of […]
Peerless WordPress Support. 100% client satisfaction, sub 4hr response, and 317 WordPress tickets solved. July bucks the “quiet summer” trend as ticket volume surges 35%, 2 new clients and 7 websites might have something to do with it! Our 100% client satisfaction continues unabated, it now seems forever ago that we got a black mark. […]
Being a WordPress Agency. Ambitious, driven, and ultra-competitive is how the UK agency marketplace is viewed by many founders. This creates a raft of challenges for the modern agency, driven by a relentless need to grow. However, growth-for-growth’s sake is a poor substitute for good management, sustainable planning and longevity. We all know what happens […]
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Peerless WordPress Support. 100% client satisfaction, sub 11hr response, over 1,400 WordPress tickets solved. 2017 so far in support has been nicely paced, unstressed and delivered with care We’re not huge fans of “being busy”, we think it’s incredibly inefficient and can easily become a toxic environment. As a result, we over-resource, and that gives […]
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The post millennial generation is taking a lot of stick for being lazy But is the older generation missing a point? Through the ages, the previous generation have universally derided the generations that follow on. The younger generation always seems more unruly, less thoughtful, and disrespectful. And today we’re living in a different age, an […]
Peerless WordPress Support. 100% client satisfaction, sub 3hr response, and 196 WordPress tickets solved. And so Summer arrives with it’s typical lull, and the typical seasonal drop in support tickets. We managed to continue our 100% client satisfaction streak, unbroken now across the whole of 2017. Together with e 20% reduction in support volume, we […]
Being a 21st century agency. Copyright is the bane of innovation, and misunderstood by most Since our founding in the late 1990’s, we’ve been committed to the open source philosophy, and set firmly against the evils of aggressive copyrighting. Until now we’ve never really articulated why. The open source movement began as a response to […]
The internet can seem to be a festering pool of human detritus. Ok, that might be a bit strong, but there exists an annoying large number of pond-dwellers.. This post is for them. In future all such requests will be sent here. Do not contact us with anything spammy or scammy. Ever. We are not […]
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As web technology continues to develop at an incredible rate, keeping up with the competition is an ongoing challenge for online businesses. Recently, performance optimisation has become a crucial part of this as more people are using mobile devices to browse the internet and have shorter attention spans than ever before. The release of PHP […]
Read More… from Why migrating to PHP7 is the clever thing to do
Peerless WordPress Support. 100% client satisfaction, 12hr response, and 262 WordPress tickets solved. May sees the pace pickup, as ticket volume rises 30%. Even with a pair of Bank Holidays, support activity is on the increase. Oddly, the increased ticket volume seems to generate a smoother flow of support tickets and we see the first-response […]
