Mobile-first. When the iPad first appeared in April 2010, it seemed that everyone ridiculed the idea that folks would “pay $500 for an iTunes shopping window with restrictive functions”. The iPad defined the tablet market, finished off the hateful Adobe Flash platform, drove dual screen consumption, brought computing to new generations (older and younger), encroached […]
Peerless WordPress Support. 100% Client Satisfaction, 10.5hr Response, and 233 WordPress Tickets Solved. March goes strictly by the numbers. And, thanks to our lovely clients, our seventh consecutive month of 100% client satisfaction. We really do love you all! Security has been the big thing the so far this year. In fact, privacy, security, cyber […]
Short shorts. Are we secretively afraid of creative types? At school, teachers often label creative students as disruptive. The lack of conformance is seen as a weakness that needs “addressing”. However, in the 21st century, one of the most prized traits in business is thinking outside of the box … being disruptive. Productionised education has […]
The future. The backlash against the “Gig Economy” is now in full swing. Or is it just fear of change? In a couple of key areas, Phil’s 2017 Budget was aimed directly as the fastest growing working sector in the UK, small self-employed businesses, he even made mention of the “gig economy”. What’s all the […]
Read More… from Why is everyone afraid of the “gig economy”?
By Martin Dower. WordPress might be the biggest digital platform in the world, but basing your digital services on it is not without issues and risks. I was tempted to title this article “Is WordPress Doomed?” – but it isn’t, and I don’t like clickbait. Besides, there have been folks predicting the downfall of WordPress […]
Peerless WordPress Support. 207 WordPress Tickets Solved, 12hr Response, and 100% client satisfaction. February continues pretty much as January left off. A great response time and perfect client satisfaction. We’re continually refining our support process and one of the key areas is better management of duplicated tickets. We’ve changed how we close tickets off, allowing […]
Being digital-first. It’s hardly believeable that just 20 years ago the Internet was only for the geeks, and engineers. It’s now entirely ubiquitous, reaching into every nook and cranny of life. However, not every organisation is “skilled-up” and able to leverage the massive competitive advantage that digital skills offer. An estimated one-third of organisations lack […]
The future (probably). The end of walled-off departments, skill silos … and the word digital. For too long, the responsibility in organisations for all-things-digital has been under the control of the digital marketing department, or IT (yuk!). That needs to change as digital become central to how organisations deliver services. Digital is no longer new, […]
Working smart. “The busy man is never wise and the wise man is never busy.” – Lin Yutang. Except, being “busy” seems to be a badge of honour, something to be proud of, a validation of how successful you are. Why is that? Many of us strive to lead busy lives, traditional business thinking drives […]
Peerless WordPress Support. 299 WordPress Tickets Solved, 14hr Response, and 100% client satisfaction. A strong start to the new year with nearly 300 tickets solved and a 100% ticket satisfaction rating. Support was a good deal quieter than this time last year, when we we’re yawing under the strain of a sustained DDOS attack. January […]
Being creative. It’s a disruptive and uncomfortable world we live in, never more so than at the start of 2017. 2016 saw a number of key shifts in public thinking, the overrunning of democracy and a step away from rational thinking. This is manifesting itself as insular and fearful voting around the globe. But rather […]
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2016 in view. 57 articles, 21k readers and 212 shares. 2016 was all about aiming for quality over quantity. Since our first post, 8 years ago, to date we’ve written over 750 articles, over 400k words and seen over a quarter of a million readers. Ok, not quite Huffington Post numbers (200m page views per […]
Peerless WordPress Support. We started publishing our support performance in 2012. Well, how time flies, 2017 has just begun to it’s a great opportunity to review our support performance for 2016. We support a mixture of mid-sized clients running WordPress – we were the first national WordPress Agency to exclusively support WordPress via a dedicated […]
Being an agency. Finding and keeping good digital talent is hard, but it shouldn’t be. The brightest and best digital talent are looking for more than a big paycheck – here’s what we focus on to recruit and retain the best folks in the market. The digital market is super-competitive for top-class talent, and that […]
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Being a recession survivor – By Martin Dower. Twenty years in business. We’ve seen two major recessions, yet we’re still alive and kicking. On December 8th 1996, Connected was founded as an internet agency and web development house. We were born at the moment of the start of the Internet revolution. It was like the […]
Read More… from Happy Birthday, we are 20 years old today: A tale of two recessions
Good thinking. The single biggest key to improving work efficiency is managing your inbox with savage brutality. So why not unsubscribe from everything? I’d bet automated email, whether its notifications, alerts, email drops or marketing, represents a significant percentage of your email. It takes seconds to be snared into a lifetime of email. Pretty much […]
Peerless WordPress Support. 231 WordPress Tickets Solved, 8hr Response, and 100% client satisfaction. After last month’s minor blip, normal service has been resumed and we’re back to a 100% ticket satisfaction rating. There really isn’t much more to say. Overall, the performance of our WordPress support team across 2016 has been excellent, and next week […]
Support operates 24×7 over the Christmas and New Year period. The rest of the company takes a well-deserved break: Last day for scheduled support requests: Monday 19th December Last day for administration & finance: Tuesday 20th December CLOSED: Friday 23rd December REOPEN: Tuesday 3rd January This keeps us in step with the major ISPs and […]
Read More… from Christmas & New Year 2016: Support & Working Hours
The Future. Robots are software, and software is eating the earth. It’s sounds like something from a Marvel comic. In the 1960s and 1970s folks thought robots would liberate us by taking over the mundane and repetitive. And as it turns out, we were right … sort of. However, the rise of robots has not […]
Read More… from Macchina Automatica: The rise of software machines
Peerless Support for WordPress. Our helpdesk partner, Zendesk, is one of the largest in the world. It seems size is not everything. This is a short story about how a great company with a great product can get the very basics so wrong by poorly executing an upgrade plan that wasn’t an upgrade. For a […]
