The future of work. One year ago we published the first part of “No Office, No Limits”. It became quite a journey for one young man. Meet Joseph, he had joined us in early 2015, initially writing content for social and SERPS, and then moving onto more serious authority pieces. He was, and remains, a […]
The future of marketing. For the second time this year, a popular vote has been won by the side that told the most lies (allegedly). What can marketers learn from politicians shift away from actual facts and moving towards keying into the emotional, subjective and private motivations of individuals. Both the Leave EU campaign and […]
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Being an agency. Slack wasn’t our first love when it appeared back in 2013, but we’ve grown to love her. Deeply. Ever since we banned internal email in 2005, we’ve used pretty much every communications tool in the box. Despite this, we’re not fickle or faddish, in fact, all new products go through an intensive […]
(Very Nearly) Peerless WordPress Support. 235 WordPress Tickets Solved, 22hr Response, and ONE dropped ball. Well, it had to happen – our first negative service response in over a year. Just one negative comment out of two hundred and thirty-five tickets. I can’t say we’re not disappointed, we pride ourselves not on being perfect, but […]
Another luck lustre Apple event has come and go and as we reflect on the five years since Steve Jobs died it seems as if we are well past “peak Apple”. Not in terms of shareholder value, arguably Apple are doing a fab job of leveraging their market position to increase profits – maybe at […]
The future of search? From “Don’t Be Evil” to “Monetize Everything” in less than a decade. Mobile search is different to desktop search in many ways, but the most significant is that it “came along later”. At the very end of the 20th century, Google created a search engine powerhouse by making search better than […]
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#LessIsMore Downsize Your Digital Life: And how to declutter your digital life simply. You’re not alone if you’re leading a chaotic digital life. If you are mocked for being attached to your device with a million apps, hundreds of folders and countless browser tabs open at once you’re part of a growing group of folks […]
Being old. This is the story of Connected, one of the oldest digital agencies in the UK. We are writing this during our 20th year. Surviving 20 years in the digital space is by far our greatest achievement. In a world where most digital agencies don’t even make it to their 5th birthday, lasting 20 […]
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Peerless WordPress Support. 296 WordPress Tickets Solved, 20hr Response, 100% Client Satisfaction. September saw a 40% jump in support tickets from August. And we felt the strain, with a slower first response time. We reached 85% of all support tickets inside the magic 24hrs, and 70% were responded to in under 8hrs. Not a bad […]
Being an agency. The recent rise of “happiness” seems to be taking over organisations keen to find productivity gains and competitive advantage Led by companies such as Google, Virgin, Zappos and even governments, the drive to create jolly, mindful working environments seems to be the latest management fad. But is it all it’s cracked up […]
Being a WordPress Agency. A small 7% increase in charges to maintain our peerless level of service. A heady cocktail of rising staff cost, poor FX rates and some excellent productivity improvements and automation has kept our 2017 price review in the “reasonable” category Of course, the fall-out from Brexit has been one of the […]
Being happy. So many folk in the digital world seem to regard 60 hour weeks and limited sleep as something to be proud of. We disagree, strongly. If you’re working more than 40 hours a week then there is something fundamentally wrong with your work schedule. We’ve learned a lot by tracking time vs efficiency […]
Read More… from Working long hours is not good for you, your company or your customers
Peerless WordPress Support. 211 WordPress Support Tickets, 7h15m Response, 100% Client Satisfaction. The summer lull continues, with the quietest month for WordPress support since, erm … last year. We got to nearly 95% of all tickets inside 24 hours with half picked up in less than an hour. With nearly 4,000 WordPress support issues cleared […]
The future. Unloved by Gen Y and Z, it’s hard to imagine the mainstream survival of the tablet. When the tablet first appeared, 6 years ago, most industry pundits laughed it off under the general premise of: It’s hard to see anybody who needs a laptop buying an iPad, and I can’t see people using […]
Running a WordPress Agency. A quick peek at our CEO’s iPhone As a team of two dozen digital nomads, we’re firmly in the “mobile-first” camp. Here’s what our CEO, Martin Dower relies on to keep him organised, and sane. I’ve been remote-first since the 1990’s and mobile-first for almost a decade. I have used, abused […]
Peerless WordPress Support. 328 WordPress Support Tickets, 12 hrs Response, 100% Client Satisfaction. Summer’s here: Fewer tickets, slower initial interaction but still top of the world for client satisfaction We got to 90% of all tickets inside 24 hours with over half picked up inside the magic first-hour. The overall ticket volume has dropped 20% […]
Agency Management 101. The greatest achievement any business can shoot for is longevity – and to achieve that you need to work with excellent, sustainable and profitable clients. Despite what you might think, there are no “bad clients”, just poor relations. One man’s nightmare client is another’s dreamboat. The agency world is full of horror […]
Read More… from Client & Agency Harmony: Three things to test
Staying in front. As we begin our third Internet decade, is it seemingly getting harder to keep pace? Often referred to as “disruption”, the sheer pace of change in everything from software to transportation is starting to stress folks out over the age of 35. It’s easy to see why it’s confusing when the world’s […]
Read More… from The Salmon of Doubt: And how to avoid being a luddite
Peerless WordPress Support. For the last five years we’ve openly published our support performance and client satisfaction. It’s how *we* measure how good our WordPress support service is. We support a mixture of mid-sized clients and they all get broadly the same level of service – and they’re all supported through our Zendesk-based helpdesk. We […]
Read More… from WordPress Support: The first 6 months of 2016
Being an agency In a financial world driven by hyper-speed software automation, it seems not everyone sees the benefits We live in a world where computer systems now do much of the drudgery of manual admin. So why do we persist in keeping suppliers waiting for invoices to be settled? There was a good reason […]
Read More… from Why suppliers should be paid in 7 days, not 70 days!
