Being an agency. Finding and keeping good digital talent is hard, but it shouldn’t be. The brightest and best digital talent are looking for more than a big paycheck – here’s what we focus on to recruit and retain the best folks in the market. The digital market is super-competitive for top-class talent, and that […]
Read More… from Our take on attracting and retaining digital talent
Being a recession survivor – By Martin Dower. Twenty years in business. We’ve seen two major recessions, yet we’re still alive and kicking. On December 8th 1996, Connected was founded as an internet agency and web development house. We were born at the moment of the start of the Internet revolution. It was like the […]
Read More… from Happy Birthday, we are 20 years old today: A tale of two recessions
Good thinking. The single biggest key to improving work efficiency is managing your inbox with savage brutality. So why not unsubscribe from everything? I’d bet automated email, whether its notifications, alerts, email drops or marketing, represents a significant percentage of your email. It takes seconds to be snared into a lifetime of email. Pretty much […]
Peerless WordPress Support. 231 WordPress Tickets Solved, 8hr Response, and 100% client satisfaction. After last month’s minor blip, normal service has been resumed and we’re back to a 100% ticket satisfaction rating. There really isn’t much more to say. Overall, the performance of our WordPress support team across 2016 has been excellent, and next week […]
Support operates 24×7 over the Christmas and New Year period. The rest of the company takes a well-deserved break: Last day for scheduled support requests: Monday 19th December Last day for administration & finance: Tuesday 20th December CLOSED: Friday 23rd December REOPEN: Tuesday 3rd January This keeps us in step with the major ISPs and […]
Read More… from Christmas & New Year 2016: Support & Working Hours
The Future. Robots are software, and software is eating the earth. It’s sounds like something from a Marvel comic. In the 1960s and 1970s folks thought robots would liberate us by taking over the mundane and repetitive. And as it turns out, we were right … sort of. However, the rise of robots has not […]
Read More… from Macchina Automatica: The rise of software machines
Peerless Support for WordPress. Our helpdesk partner, Zendesk, is one of the largest in the world. It seems size is not everything. This is a short story about how a great company with a great product can get the very basics so wrong by poorly executing an upgrade plan that wasn’t an upgrade. For a […]
The future of work. One year ago we published the first part of “No Office, No Limits”. It became quite a journey for one young man. Meet Joseph, he had joined us in early 2015, initially writing content for social and SERPS, and then moving onto more serious authority pieces. He was, and remains, a […]
The future of marketing. For the second time this year, a popular vote has been won by the side that told the most lies (allegedly). What can marketers learn from politicians shift away from actual facts and moving towards keying into the emotional, subjective and private motivations of individuals. Both the Leave EU campaign and […]
Read More… from Marketing in a post-truth world needs to adapt
Being an agency. Slack wasn’t our first love when it appeared back in 2013, but we’ve grown to love her. Deeply. Ever since we banned internal email in 2005, we’ve used pretty much every communications tool in the box. Despite this, we’re not fickle or faddish, in fact, all new products go through an intensive […]
(Very Nearly) Peerless WordPress Support. 235 WordPress Tickets Solved, 22hr Response, and ONE dropped ball. Well, it had to happen – our first negative service response in over a year. Just one negative comment out of two hundred and thirty-five tickets. I can’t say we’re not disappointed, we pride ourselves not on being perfect, but […]
Another luck lustre Apple event has come and go and as we reflect on the five years since Steve Jobs died it seems as if we are well past “peak Apple”. Not in terms of shareholder value, arguably Apple are doing a fab job of leveraging their market position to increase profits – maybe at […]
The future of search? From “Don’t Be Evil” to “Monetize Everything” in less than a decade. Mobile search is different to desktop search in many ways, but the most significant is that it “came along later”. At the very end of the 20th century, Google created a search engine powerhouse by making search better than […]
Read More… from How Google is aggressively monetizing the mobile search space
#LessIsMore Downsize Your Digital Life: And how to declutter your digital life simply. You’re not alone if you’re leading a chaotic digital life. If you are mocked for being attached to your device with a million apps, hundreds of folders and countless browser tabs open at once you’re part of a growing group of folks […]
Being old. This is the story of Connected, one of the oldest digital agencies in the UK. We are writing this during our 20th year. Surviving 20 years in the digital space is by far our greatest achievement. In a world where most digital agencies don’t even make it to their 5th birthday, lasting 20 […]
Read More… from The story of one the UK’s oldest Digital Agencies
Peerless WordPress Support. 296 WordPress Tickets Solved, 20hr Response, 100% Client Satisfaction. September saw a 40% jump in support tickets from August. And we felt the strain, with a slower first response time. We reached 85% of all support tickets inside the magic 24hrs, and 70% were responded to in under 8hrs. Not a bad […]
Being an agency. The recent rise of “happiness” seems to be taking over organisations keen to find productivity gains and competitive advantage Led by companies such as Google, Virgin, Zappos and even governments, the drive to create jolly, mindful working environments seems to be the latest management fad. But is it all it’s cracked up […]
Being a WordPress Agency. A small 7% increase in charges to maintain our peerless level of service. A heady cocktail of rising staff cost, poor FX rates and some excellent productivity improvements and automation has kept our 2017 price review in the “reasonable” category Of course, the fall-out from Brexit has been one of the […]
Being happy. So many folk in the digital world seem to regard 60 hour weeks and limited sleep as something to be proud of. We disagree, strongly. If you’re working more than 40 hours a week then there is something fundamentally wrong with your work schedule. We’ve learned a lot by tracking time vs efficiency […]
Read More… from Working long hours is not good for you, your company or your customers
Peerless WordPress Support. 211 WordPress Support Tickets, 7h15m Response, 100% Client Satisfaction. The summer lull continues, with the quietest month for WordPress support since, erm … last year. We got to nearly 95% of all tickets inside 24 hours with half picked up in less than an hour. With nearly 4,000 WordPress support issues cleared […]
