Supporting our clients’ needs is a cornerstone of our business Whilst we might regard email as evil and use lots of funky technology and a agile-delivery methodology, we understand that most folks still communicate using good old fashioned email. How to get the most out of us? Our support team is tethered, 24×7 – this […]
WordPress Support. It’s great that WordPress is wrestling control of the web from traditional programmers and IT departments. But take care, independence comes at a price. Supporting WordPress Much of the administration for WordPress is easy to handle with just a modicum of expertise. But what happens when you get stuck. Who are you going […]
Read More… from WordPress service & support contracts : Everyone needs a helping hand
Ever since man invented the wheel, there’s always been some creative-type trying to decorate it. Sometimes that has worked, more times not. Design in isolation will always fail – to succeed it must enhance function and, ideally, simplify the experience. The tension between the function and form is healthy, digital services are always better if […]
WordPress Support Since the launch of Peerless WordPress Support in 2014, we’ve had requests to provide a much deeper level of support, so we additionally offer an advanced service, Developer Support This is designed for organisations that require more in-depth support on the WordPress platform and may need faster response times from back-end developers. Direct […]
First Published in April 2014, updated 2022-07-28 At the start of the digital silly season (officially April onwards), we’re proud to announce a newly packaged service – Peerless WordPress Support. More than a simple “Support Changes Contract”, we’ve added “& Guidance” to create a more rounded support offering. We’ve been listening to our clients and, […]
Read More… from Peerless WordPress Support Service (from £875pm)
Think you’re stuck with an old legacy web platform? Don’t know the cost of moving onto a modern responsive WordPress framework? Migrating to WordPress is easier than you think and doesn’t need to cost the earth. Note: Not many agencies actually talk about costs and resources and we first wrote this subject back in 2014 […]
WordCamp // WordPress WordCamp London 2015: March 20th to 22nd 2015 As a WordPress Agency we’re so lucky to be an active part of the largest web development community in the world. When we started on our WordPress journey in 2008 we could have never predicted just how big WordPress was going to be. It’s […]
Being a WordPress Agency. A more natural working life is the first thing to happen when you strip out management layers. The removal of all management layers is maybe a little bit more radical and it may seem counter-intuitive but the absence of traditional management has liberated & simplified our working regime. Acting like a […]
Security, WordPress and SSL. Online security, hacking and theft of data has become the No.1 concern for Internet users. So why is this being ignored? Less than 1/3rd of the Internet is secure and Google (plus others) are going to do something about this. Imminently. The high-profile hacking of insecure WordPress sites, the PlayStation network, […]
Peerless WordPress Support. 2014: Two thousand, two hundred and seventy three WordPress support tickets. When we created the first dedicated national WordPress Support service in the UK back in 2012 we’d never imagined that the service would explode so quickly. And we ended the year on a high, with over 300 WordPress tickets cleared in […]
Being a WordPress Agency. Not being content with being “average” is deeply engrained in us. We’re not satisfied being “just another WordPress Agency” – we want to be the best digital agency in the UK that focusses on WordPress. This becomes an obsession, an client-centric need to deliver the very best we can within the […]
Happy Holidays & Festive Greetings We’re now officially closed for the season, returning on the 5th of January. Our 24hr WordPress Support service isn’t going anywhere, but inline with the major Internet service suppliers and providers there will no non-urgent changes to digital services unless they are already scheduled. Have a nice break folks! […]
Read More… from So that’s it for 2014. See you all next year.
Being us by Martin Dower, CEO. Lots of new faces. A new WordPress Support service. Retina devices. And the rise of millenials. 2014 has been very kind to us financially with revenue up a quarter, profit up a half – but this tells so little of the real story. The story really starts in 2012, […]
Read More… from The good, the bad and the ugly : A year in view
WordPress Support Services. Our support team will freeze non-essential work on midday, Friday 19th December. This keeps us in step with the major ISPs and network providers and reduces the risk of a serious outage or problem laying unresolved. Most Internet backbone providers will not provide non-essential support over the Xmas and New Year period, […]
Thinking about content. Content is king, they say. Too much crap on the Internet, I say. It seems that everyone is rehashing old content and publishing anodyne missives. How dull. Flat content is generally not that interesting, we’re more likely to be engaged by strong opinions, criticism and quality narrative. So why is so much […]
Peerless WordPress Support. It’s now six months since we launched our Peerless.Support service and what a ride! WordPress support contracts have grown 40% year-on-year in terms of revenue and the full-team complement numbers 5 people covering over 1,500 WordPress requests since spring this year. In total, we’ve logged 4,000 support requests since we started using […]
We’ve seen a flurry of site outages and slow response rates from sites hosted with Amazon AWS in Ireland. US-based sites are working just fine. We are aware of the problems and working on them now. Update: It seems to be affecting all EC2 instances hosted in EU-Ireland […]
Being a WordPress Agency. The enablement of “access-anywhere” is driving a huge shift in how we work. Folks now have the tools, ability and inclination to work anywhere – and not be tied to conventional offices, the boring and wasteful commute and 9-5 working. […]
WordPress Agency Marketplace “There are generalists and there are specialists – in general, you’re better off using specialists” Unashamedly lifted from one of our lovely clients, London Vision Clinic, the phrase nicely sums up the state of digital, and WordPress development, in the UK. WordPress is not rocket-science, in fact simplicity one of it’s primary […]
Being a WordPress Agency. Last week the owners of WordPress, Automattic, acquired UK’s “Code For The People” to bolster it’s WordPress VIP Enterprise Business. The outright purchase of a UK WordPress agency is a sign that WordPress agencies are very much in demand, but should WordPress clients be worried? Or heartened? At the last count, […]
