It’s a funny old world. It seems only yesterday that Apple were breaking the mould and trailblazing off into the future whilst the rest of the consumer electronics world sat there, dumbstruck. It seems, maybe, that its Apple’s turn to be dumbstruck. Recent events have not really gone Apple’s way: Android gaining a greater marketshare, […]
I like the High Street, a lot, but no-one has failed to see the change in the High St (with the possible exception of the current government). It’s future is not as bleak as many would suggest, but it’s a not a future that resembles today’s version, the High St is going to go through […]
The word “App” has slipped into common use in English, the classic “there’s an App for that” has even been the source of parody. It’s hard to get your head around the adoption of a word that only appeared 5 years ago. Apple, who really invented the entire infrastructure concept, really have a tiger by […]
Read More… from Mobile Apps Have Changed the World (Infographic)
Not so many years ago we needed to have a degree in computer science and deep understanding of computer languages to make a computer do anything useful. There have been exceptions over the years; the appearance of spreadsheet applications in the last 1980’s opened up computing to a wider group and the wide adoption of […]
Read More… from Technical skill is mastery of complexity; creativity is mastery of simplicity
For those living in an agile world, these phrases will be familiar. If not, then it sounds like mumbo jumbo, so here it is explained. Velocity – The rate at which work is delivered This is not a measure of how busy operational departments are, more of a measure of what gets delivered to the client […]
Read More… from Agile at work: Velocity, Burn-down and Stories
Sales people are no longer the hunter/killers they once used to be. Trust me, I know – I started out in sales in the late 1980’s after a few years as a programmer and then stepping into marketing. Back then it was all about the kill, the order – I suffered endless sales training courses […]
Read More… from Sales: Don’t ask for a meeting, ask for a coffee and a chat
I used to think that being busy was a good thing, something to aspire to, an achievement. It’s not, though, not really – it suggests that you are not efficient enough to get stuff done quicker. Or maybe you’re a desperate soul, clinging to the belief that your “busyness” will make up for your lack […]
The PC has been dying for a year or so, broadly when tablets took off. Add Microsoft’s lost decade plus the failure of Microsoft Surface, it’s no surprise that many industry pundits are predicting the downfall of Windows and even Microsoft as a traditional software and operating system vendor. They’ve been killed by what are essentially open […]
We were rather taken by NotFound.org‘s campaign to hijack 404 web pages to do some good, it’s a nice type of hackery so we’ve implemented it on our site. When you mistype a URL, rather than getting the rather uninspiring “404 – Page Not found” make better use of the 404-page by publishing pictures of […]
By Andy Holland I reckon we’ve cracked it. Performance has been a little hit or miss over the last few months so I changed how we deal with incoming ticket requests and implemented a way to deal with zombies and rogues. The results speak for themselves. Average of 3hrs response 91% of tickets hit in […]
The release of VNX 4.1 went so smoothly that we’ve accelerated the release cycle for the next iteration of VNX. We’re proud to announce the next version will ship in beta at the end of this year (2013). Say hello, then, to … VNX Senna (4.2) – Digital Services Framework Techies have a habit of […]
In my 20 years in business, I’ve met a lot of entrepreneurs. They tend to fall into one of two categories; derivative or innovative. The first type is looking for a quick win with derivative stuff, because they think they’ll do a better job copying another’s work and using that as a basis to improve […]
The online world of trust is changing shape, the concept that folks trust other folks more than brands is well documented and a number of companies are serving up a solution to this. Included in the general list is TrustPilot, Google Review, Reviews and Feefo, all of which allow companies to enhance their search listings […]
Read More… from Online trust: Peer-level accord or smoke & mirrors
We’ve been committed to delivering all our digital services under an Agile Framework since 2011 – it’s proven to be ultra-fast, really efficient and totally self-managing. It’s great not to have the need for operational (toxic) meetings about development, progress and all the other crap stuff that comes with running digital projects. Finding a tool to […]
They seem to have made a bit of a come-back. They’re sort of retro and still quite funky – I blame Vine. [one_third] [/one_third] Penny Driscoll […]
We’re excited to announce the roll-out of the latest version of VNX – all clients running VNX4.0 are now in the process of upgrading to VNX 4.1. Originally announced in mid-July. Improvements include: Full document revision history, comparison and rollback Asset and file locking to avoid edit clashes Offline CMS management Performance enhancements Support for […]
The amount of information aimed at everyone on the web is often compared to a firehose. It’s waay too much to be anything more than a distraction and as a result we see the vast majority of it as a digital white noise and pay little attention. Our hyperactivity sees us flitting between different sources […]
2 weeks ago we posted about a rogue support ticket that buggered up our numbers for July. It’s not the NHS waiting list, we know, but it’s still nice to get these support tickets cleaned up. What made me smile was a post from Zendesk this week on Zombie tickets, ones that never die and […]
WordPress 3.6 was fully released just over 2 weeks ago and, after an extended beta programme, we’re very happy to be upgrading clients’ sites over the next few weeks. There’s nothing to see at the pointy-end, the update is all about improving the management of the platform with a better UI, improved revision management and […]
