Nearly all media interaction are now carried out on screen-based devices. Google produced a nice study that shows many interactions now occur across multiple platforms. We frequently call this multi-screening but Google have offered a deeper insight into how the flow over the devices occur and go further to show the breakdown. Like chains in […]
Grouping “Group related objects near each other.” – Whitney Hess […]
At it’s core, Responsive means a web-site has the ability to respond, and therefore operate effectively, on a range of different platforms. The web is no longer a single-resolution desktop. It’s many resolutions and orientations. It will be pervasive across hundreds of disparate platforms. In the real-world this means that a web-site works equally as well […]
It’s been a while coming but most folks now realise the PC is dead. To be replaced by a plethora of different platforms, all running Apps, both web and mobile. Native applications are a remnant of the monolithic period of computer history and we’ll look back on the last decade as the time we finally […]
Flexible “Let users customize the application to meet their unique needs. For example, specialized users could be given a way to make secondary choices more prominent in the product. Also, don’t limit users by artificially restricting their choices to a “correct” sequence. Flexibility is also enhanced by letting users select options in various sequences and […]
First quarter is now over (week 14 starts tomorrow!) and the year is looking pretty busy. March, although quieter for support, was a busy month with just over 100 support tickets but nearly 400 touches! We, again, beat our response target of 20hrs by a third at 13.4hrs. So far this year, over 350 support […]
Unless you’ve been living in a cave you cannot fail to have been drawn into the hype that has surrounded Bitcoin. Some are saying it’s a safer haven than Gold and others are even going as far as suggesting it might save us from global meltdown. Assuming you’ve not got a handle on money supply […]
Ask yourself and others the question. You might work at home, at Starbucks, in the pub (we do a lot of that), on the train, the plane (I do a huge amount on flights). When you ask people this question you get a wide range of answers – but rarely do you hear them say […]
Effective writing “Make use of effective writing. As the web is different from print, it’s necessary to adjust the writing style to users’ preferences and browsing habits. Promotional writing won’t be read. Long text blocks without images and keywords marked in bold or italics will be skipped. Exaggerated language will be ignored.” – Vitaly Friedman […]
Responsive Design By Martin Dower. Updated May 2014. Going mobile is now easier than ever. This is good news for marketing departments and designers but for many it’s an untrodden path. With so much guff on the web, we felt it useful to produce a short paper in simpler language. Why 30 days? – Timing, […]
Design with data, and for data “Use real world behaviour and user testing to aid the development process.” – GOV.UK “Learn peoples’ preferences over time. Rather than asking them to make the same choices over and over, place previous choices within easy reach.” – Google Android […]
Facebook might be the giant in the social network space but no-one believes that will last for long, in fact some industry observers suggest that it’s living on borrowed time as it fails to address mobile, privacy and advertising. No-one is expecting to implode but it’s difficult to ignore the problems it is having with […]
The majority of mobile searches occur in the afternoon and evening with a staggering 22% occurring after 8pm. Whilst it’s easy enough to shift your advertising to focus on that critical slot it’s not so easy to extend your near-line activities until midnight. This presents challenges for businesses that rely on sales infrastructure built around contact […]
Your customers are already mobile. Are you? We believe that to design and deploy for mobile should put the needs of mobile users at the heart of the process. Just because you can view your website on a mobile phone doesn’t mean it’s mobile-friendly. We understand mobile is more than just size of screen, we see […]
Consistency “Things that look the same should behave in the same way, and an action should always produce the same result.” – IBM […]
We all love lists. Short, sharp and to the point. Here is a list of 7 things that are probably strangling your business by burning valuable time and even more valuable brain-power. Email The biggest killer, interrupting your team, your bosses and your partners. Wastes at least 1 hour per day, that is 20% of […]
I think we all know that our working day is nowhere near as productive as it should be. That’s not to say we should jam our noses to the grindstone for 8 hours solid but a better understanding of where our day goes can go a long way to improving productivity. How you use that […]
Saw this great little slideshow at SXSW and thought it was worth re-publishing. Engagingly titled “Your desk job makes you fat, sick and dead” it’s a little red-toppy but covers some great themes and should, with an open mind, make you think seriously about the role that the physical office plays. SXSW 2013 Panel Discussion: […]
As the world tires of Facebook’s hamfisted attempts to monetize a new-old paradigm is starting to rise. The early days of Internet was awash with communities such as Usenet and early 21st Century forums. These weren’t replaced by Facebook as many of these communities are still alive and kicking but Facebook sort of stole the […]
We adopted Twitter as one of our key support channels back in January so I thought I’d share some of our experiences so far and also the rationale for adding yet another support stream. Problem resolution: The main goal of focussed customer service is to help clients resolve their issues. While phone conversations can help […]
