Google focusses on mobile advertising

I’m not suggesting they have been avoiding mobile device but since their announcement in 2010 to be Mobile-First they have lagged behind in a few areas, most notably advertising. Adwords contributes nearly £30bn to the Google coffers so it was about time they properly dealt with the quickly-emerging mobile advertising space – unlike Facebook who are […]

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January Client Support Summary

January was our first full month recording all client services touches and tracking progress (we use Zendesk) and it’s interesting to summarise the month. We’re still getting to grips with the system but anecdotally the clients’ perception of the level of support has gone up, we had 450 client touches. We’ve had only 3 major […]

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